李です
I got a Lumea back in 2021 and didn't know of an app until I've seen an ad this week. I had problems making the treatment a routine so I ended up not using the machine all 2022 and 2023. So far this app looks like it will help me stay consistent 👍 Afaik, my device is not eligible for AISkin but it's cool to see my treatment process, makes me excited to use the device properly
1 person found this review helpful
Philips Consumer Lifestyle
March 13, 2024
Thank you for your review. We're glad to see that you're content with the Lumea app, and that it can aid you in keeping track of your treatment schedule. Should you have any questions, feel free to contact us via our website; we'll be glad to help!
Suzan Tomečková
The app is terrible - nothing can be changed - cannot change my name, the phase I want to continue with (once you put your next treatment it's impossible to change to a different phase), so be careful and do to make any mistake because you cannot change it later. So the app which shows me the wrong treatment dates is useless, it's even more confusing for me now. The notification shows up randomly - sometimes it pops up, sometimes not. At least there are some useful articles. I am disappointed.
Philips Consumer Lifestyle
December 4, 2023
Hi Susan, thanks for reporting that you are facing these issues with the Lumea app. To help resolve this, please contact us on our website or on Facebook (@Philips) or X (@PhilipsCare). Please have the model number of your Lumea and your phone model available so we can assist you. Hope to speak to you soon!
Natalie van Ingen
I can't edit past treatments. I accidentally chose to not add an extra treatment, and there is no way to change that. The schedule will just be wrong now. I also can't track my own results (like how much hair was growing back after each treatment). I want to be able to add treatments to my schedule. I've seen complaints about this since 2019 but apparently they don't think it's important to add. Basically this app is just a calendar app with lots of pink and no editing options.
4 people found this review helpful
Philips Consumer Lifestyle
October 4, 2023
Hi there, thank you for sharing your experience with the Lumea app. Your feedback is much appreciated. It's unfortunate to hear about these issues. Please reach out to us via philips.com/contact to assist you further and improve your experience with the Lumea app. Hope to hear from you soon.